Supported Housing in Partnership

Response to COVID-19 Coronavirus

January 2021


This page contains resources and links to useful information to support the Supported Housing sector respond to the impact of COVID-19 (coronovirus). Latest SHiP members general updates also include useful information.


In recognition that this is a fast changing environment so will endeavour to update this page with emerging Government legislation and guidance plus examples of practice from members.


SHiP are members of the MHCLG weekly surgery on COVID-19 and supported housing so please contact if you have any issues you want raising.


SHiP work


SHiP has produced two briefings on Possession and Court action during the Pandemic. A Briefing on the Coronavirus Act 2020 measures and MHCLG Guidance on notices, possession, repairs and health and safety. and an updated post August briefing.


Recent Guidance


Members of the MHCLG Supported Housing Covid Group shared a useful linkwith information regarding the vaccine for those members of staff who are hesitant. Dec 2020.


Compliance (gas, water etc) Testing


Following a SHiP request to MHCLG for updated guidance on compliance testing, Alan Millward at MHCLG provided the guidance as of that time June 2020 (note this has been superseded by the update December 2020.


The government is regularly updating their guidance on working in people's homes



Latest Government Updates


Test and Trace

MHCLG Covid 'surgery' for supported housing response to member query what do we do if a staff member tests positive other staff receive a contact alert but it is impractical for all staff to leave work.

Privacy/GDPR and the Test and Trace App. This is the statement from the ICO


Visiting in Care Homes 2020

The Department of Health and Social Care published (2nd December 2020) new guidance on visiting arrangements in care homes.


Extra Care Sheltered Restaurants/canteens in lockdown and opening of communal areas

Covid regulations-an update re extra care restaurants/dining areas Nov 2020 does not mean you HAVE TO open your facility but does mean that if chose to do so for the wider benefit of your residents and it is Covid-safe, then you are acting within the regulations. Guidance has been updated to take account of tier 4 arrangements

Opening of communal areas in extra care housing. Procedures for opening up communal areas in extra care schemes. ARCO member Extra Care Charitable Trust have shared a catering checklist,, a catering continuity plan and a poster that will help providers.



DWP 5th May 2020 update including mandatory reconsiderations for client who wish to challenge a decision, statement on 'accessibility to benefits' explaining how DWP can make adjustments for people with disabilities/health conditions so they can get help with benefits and pensions. And detailing the support available for customers who may have difficulties in accessing the system - such as difficulties using computers, the phone, form filling or managing their own affairs, support for vulnerable children including those in care, care leavers and those with mental health support needs, support for the bereaved (Information for the bereaved Coronavirus (Covid 19) helping people to make important decisions during this emergency, childcare costs for those already on UC, claimants stranded abroad due to the pandemic, furloughed workers: Parental leave, guidance for social landlords re essential moves, bounceback loans, rates relief for businesses and Tax Credits


Useful links and resources


Support Bubbles: Riverside has drawn up some internal guidance, which they are happy if you wish to share.


PPE and Domiciliary Care - PHE Guidance: while not aimed at supported housing this might be useful but especially for forwarding to any contacts who deliver domicilary care


The Regulator of Social Housing on 26th March 2020 changed their regulatory approach during the coronavirus pandemic.


Companies House update includes guidance on working in people's homes.


Gas Safety Register Covid-19 Advice and Guidance 9th April 2020


Support package for Charities April 8th 2020. Government announcement


The National Care Forum has an updated overview of guidance and information on the coronavirus in relation to the care sector which is also useful for supported housing.


Boots Opticians - look after your eyes. A short but actually useful list of tips to keep your eyes healthy in perhaps less than ideal working conditions.